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Important Notice – Claims Process

Until further notice, please do not send any claims forms or supporting documentation by post as the Claims office is now operating with minimal staff due to government guidelines during the Coronavirus emergency.

The Claims office are still able to accept and process documentation sent by email to and will endeavour to resume their normal service as soon as possible. With this in mind, there is no need to send original documentation by post where you are able to email it, although please do retain it as the Claims office may ask you to provide this at a later date.

Any occurrence or loss, which may give rise to a claim, should be advised immediately to Travel Claims Services (the appointed claims handlers), whose details are shown below. When notifying them of a claim you must provide: your name, address, telephone number, policy reference number and a brief description as to the nature of the claim.

You can download a claim form here:
Website address: